Refund Policy

1. Return Eligibility

• You may initiate a return request within 60 days from the date your order is delivered.
• Items must be returned in their original, unused condition, with all original packaging and accessories intact.
• We reserve the right to reject return requests for items that show signs of wear, damage, or improper use.

2. How to Initiate a Return

1. Contact our customer service team via the form available on the Contact Us page, and provide your order number and detailed reasons for the return.
2. Our team will review your request within 24-48 business hours and send you a return confirmation email with specific return instructions if your request is approved.
3. Pack your items securely according to the instructions and ship them back to the designated address provided in the confirmation email. Please note: Customers are responsible for covering return shipping costs unless the item received is defective or incorrect.

3. Refund Processing

• Once we receive and inspect your returned items to confirm they meet the return eligibility criteria, we will initiate the refund process within 5-10 business days.
• Refunds will be issued to your original payment method. The time it takes for the refund to reflect in your account depends on your payment provider’s processing rules.
• All refunds are for the full purchase price of the returned items. Since we offer free global shipping on all orders, no shipping fees will be deducted from your refund.

4. Exceptions

• Customized items are non-returnable and non-refundable unless they arrive defective or damaged.
• For defective or incorrect items received, please contact our customer service team with photo evidence. We will arrange for a free replacement or full refund at your preference, and cover the cost of return shipping in such cases.

5. Contact Us