Thank you for choosing our jewelry store! We are committed to providing convenient and reliable delivery services for every customer, and we’re proud to offer Free Global Shipping on all orders—no minimum purchase required. All transactions on our website are settled in USD.
1. Order Processing Time
Orders are typically processed within 1-3 business days (Monday to Friday, excluding weekends and public holidays). During peak shopping periods such as flash sales or promotional events, processing time may be extended slightly due to high order volumes. We will always prioritize your order to ensure it ships out as quickly as possible.
2. Estimated Delivery Time
Once your order is shipped, the estimated delivery time varies based on your location, with the following general guidelines:
- United States: 6-12 business days
- Other regions: Delivery time may vary, and you can track your package for real-time updates on its progress.
Please note that delivery times are estimates only and may be affected by factors such as customs clearance procedures or unexpected logistics delays. We will do our best to ensure your order arrives on time.
3. Order Tracking
A shipping confirmation email will be sent to your registered email address once your order has been dispatched. This email includes a unique tracking number and a link to monitor your package’s journey. You can also check your order status and tracking information by logging into your account on our website.
If you do not receive the shipping confirmation email within 5 business days of placing your order, please check your spam or junk folder first. If it is still not found, feel free to contact our customer service team for assistance.
4. Shipping Address Requirements
Please ensure that the shipping address you provide is accurate and complete, including all necessary details such as street name, house number, zip code, and contact phone number. Incorrect or incomplete address information may result in delivery delays, failed deliveries, or returned packages. In such cases, any additional costs incurred for reshipping will be the responsibility of the customer.
5. Contact Us
If you have any questions or concerns about shipping, please reach out to our customer service team via the form available on the Contact Us page. We will respond to your inquiry within 24-48 business hours and provide you with the necessary assistance.
